Terms Of Use

Registered Offe: 124 City Road, London, EC1V 2NX

Throughout these Terms, references to “Lish Digital”, “we”, “us” or “our” mean SAS Online Marketing Ltd trading as Lish Digital.

Lish Digital is not a separate legal entity. Any contract entered into, payment made, service purchased or business relationship established under the Lish Digital name is with SAS Online Marketing Ltd.

All contractual rights, obligations and liabilities arising from services supplied under the Lish Digital name are therefore the rights, obligations and liabilities of SAS Online Marketing Ltd.

These Terms apply to services and content offered through Lish Digital websites and associated pages, including domains operated by SAS Online Marketing Ltd using the Lish Digital name, including lishdigital.co, lishdigital.co.uk and lishdigital.com, where applicable.

2. About These Terms

These Terms govern your use of our websites and, where applicable, the purchase and provision of services from SAS Online Marketing Ltd trading as Lish Digital.

Additional terms may be provided in a proposal, order form, statement of work, service agreement, checkout page, invoice or other written agreement relating to a particular service.

Where specific written terms have been agreed for a particular service, those specific terms will apply to that service. If there is a conflict between these general Terms and a specific written service agreement, the specific service agreement will take precedence in relation to that service.

By purchasing a service, accepting a proposal, making payment or otherwise instructing us to commence work, you agree to be bound by the applicable terms.

3. Business Customers

Our services are primarily designed for businesses, business owners and professionals purchasing services for purposes relating to their trade, business, profession or commercial activity.

Where you purchase our services on behalf of a company, partnership or other organisation, you confirm that you have authority to enter into the agreement on its behalf.

Nothing in these Terms is intended to remove or restrict any statutory rights that cannot lawfully be excluded.

If you are purchasing wholly or mainly as an individual outside your trade, business, craft or profession, you may have additional rights under UK consumer law which will continue to apply.

4. Our Services

Lish Digital provides digital strategy, consulting, coaching, digital marketing, search, content, visibility, website, AI-related marketing, business growth and related professional services.

The precise scope of the services supplied will be described on the relevant sales page, checkout page, proposal, statement of work, service agreement, invoice or other written communication between us.

Unless expressly stated otherwise, recommendations, strategies, audits, reviews, reports, coaching and other materials are provided for business and informational purposes.

You remain responsible for deciding whether and how to implement any recommendation and for decisions made in relation to your business.

5. Digital Growth Sessions, Reviews, Deep Dives and Consulting

Where you purchase a fixed session, review, consultation, audit, workshop, Digital Growth Session, Digital Deep Dive or similar service, the purchase covers the service described on the relevant offer or payment page.

Any preparation, research, analysis, meeting time, documentation or follow-up included will be as specified in the offer.

Additional work outside the stated scope is not included unless agreed separately in writing.

Where a session needs to be rescheduled, reasonable notice should be provided. We reserve the right to specify rescheduling or cancellation conditions on the relevant booking or offer page.

6. Coaching and Ongoing Services

Where services are provided over a defined period or on a recurring basis, the duration, payment schedule and scope of work will be specified in the relevant proposal, agreement, checkout page or order confirmation.

Unless expressly agreed otherwise, purchasing a coaching, consulting or ongoing service does not guarantee any particular commercial, marketing, search, AI visibility, lead generation, enquiry or revenue result.

Your results may depend on numerous factors outside our control, including your market, competition, implementation, pricing, business proposition, website, sales process, search-engine changes, AI platform changes and customer behaviour.

7. Payments

Payments may be collected by SAS Online Marketing Ltd under the Lish Digital trading name.

We may use third-party payment providers, including Stripe, to securely process payments.

The use of a payment processor does not change the identity of the contracting party. Your purchase and contractual relationship remain with SAS Online Marketing Ltd trading as Lish Digital.

You agree to provide complete and accurate payment and billing information.

Prices will be stated on the relevant sales page, checkout page, proposal or invoice and will indicate whether VAT or other applicable taxes are included or payable in addition.

Payment must be made in accordance with the payment terms specified when purchasing the service.

Where instalment payments have been agreed, an instalment arrangement is a payment schedule for the agreed service and does not, unless expressly stated otherwise, convert a fixed-term engagement into a month-to-month service.

8. Late and Failed Payments

If a payment becomes overdue or a scheduled payment fails, we may suspend the provision of services until the outstanding amount has been paid.

Where an agreed payment plan applies, the customer remains responsible for payments in accordance with that agreement, subject to any rights that cannot legally be excluded.

We reserve the right to recover reasonable costs incurred in collecting overdue amounts where permitted by law.

9. Cancellations and Refunds

Cancellation and refund rights may vary according to the service purchased and whether you are purchasing as a business or as a consumer.

For business-to-business purchases, payments are non-refundable once work has commenced, except where otherwise agreed in writing or required by law.

Where a specific cancellation or refund policy is stated on an offer page, proposal, checkout page or service agreement, that policy forms part of the agreement for that service.

Nothing in these Terms limits cancellation, refund or other rights that a customer is legally entitled to exercise.

If you purchase as a consumer and applicable UK consumer legislation gives you a cooling-off or cancellation right, those statutory rights will apply.

Where you expressly request that a service begins during a statutory cancellation period, you may be required to pay for services supplied before cancellation to the extent permitted by law.

10. Client Responsibilities

To enable us to provide the services effectively, you agree to provide information, materials, approvals, access and feedback reasonably required to carry out the work.

You are responsible for ensuring that information and materials supplied to us are accurate and that you have the necessary rights and permissions for us to use them.

We are not responsible for delays caused by your failure to provide information, access, approvals, materials or feedback within a reasonable period.

You remain responsible for reviewing and approving material relating to your business before publication where approval is required.

11. Marketing and Business Results

Digital marketing and business growth involve factors that cannot be guaranteed.

We do not guarantee:

specific Google or other search-engine rankings; inclusion, citation or recommendation by ChatGPT or other AI platforms; particular levels of website traffic; a specific number of leads or enquiries;
particular conversion rates;
increases in revenue or profit; or
any other specific commercial result.

Search engines, social platforms, AI systems and other third-party platforms operate independently and may change their algorithms, policies, functionality or visibility criteria at any time.

Any examples, case studies, projections or previous client results are illustrative and should not be interpreted as a promise that the same results will be achieved for another customer.

12. Third-Party Platforms and Services

Our services may involve or refer to third-party services including search engines, AI platforms, social networks, website platforms, analytics services, advertising platforms, hosting providers and payment processors.

We do not control these third parties and cannot guarantee their continued availability, functionality, policies, algorithms, rankings or performance.

We are not responsible for changes, restrictions, suspensions, outages or decisions made independently by third-party platforms.

Where you enter into a separate agreement directly with a third-party provider, that relationship is governed by the third party’s own terms.

13. Intellectual Property

Unless otherwise stated, the content of Lish Digital websites and materials created by us, including text, graphics, frameworks, methodologies, training materials, templates, reports, presentations, videos and other original materials, is owned by or licensed to SAS Online Marketing Ltd.

The Lish Digital name and associated branding are used by SAS Online Marketing Ltd in connection with its trading activities.

You may not copy, reproduce, distribute, resell, publish or commercially exploit our proprietary materials without our prior written permission.

Where we create bespoke deliverables for you, ownership and permitted use will be determined by the applicable proposal, service agreement or statement of work.

Unless expressly agreed otherwise, our pre-existing intellectual property, methodologies, frameworks, processes, templates, systems and know-how remain the property of SAS Online Marketing Ltd.

14. Confidentiality

Each party agrees to take reasonable steps to protect confidential information received from the other in connection with the services.

Confidential information does not include information that is already publicly available, was lawfully known before disclosure or is required to be disclosed by law.

Nothing in this section prevents us from using general knowledge, skills, experience and know-how gained while providing services, provided that we do not disclose your confidential information.

15. Website Use

You may use our websites for lawful purposes only.

You must not:

attempt to gain unauthorised access to our website, servers or systems;
knowingly introduce malicious software or harmful code;
interfere with the operation or security of the website;
copy or commercially exploit website content without permission;
use the website for fraudulent or unlawful purposes.

We may restrict or suspend access where we reasonably believe the website is being misused.

16. Website Information

We take reasonable care when preparing information published on our websites, but website content is provided for general information and may be updated from time to time.

We do not guarantee that all website information will always be complete, current or free from errors.

You should obtain appropriate professional advice before making significant legal, financial, regulatory or other specialist decisions based on information found on our websites.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or restricted.

Subject to the above, where you are purchasing our services in the course of a business, SAS Online Marketing Ltd will not be liable for indirect or consequential loss, loss of anticipated profits, loss of revenue, loss of business opportunity, loss of goodwill or loss arising from decisions made by third-party platforms outside our reasonable control.

To the extent permitted by law, our total aggregate liability arising from a particular service or engagement will not exceed the total fees paid or payable by you to SAS Online Marketing Ltd for the service giving rise to the claim.

Nothing in this section affects rights or remedies which cannot legally be excluded or restricted.

18. No Separate Liability of Lish Digital

Lish Digital is a trading name only and is not a company, partnership or separate legal person.

Accordingly, any agreement described as being with Lish Digital is an agreement with SAS Online Marketing Ltd trading as Lish Digital.

Any contractual obligation, liability or legal claim arising from services supplied under the Lish Digital name is an obligation, liability or claim relating to SAS Online Marketing Ltd, subject to these Terms and applicable law.

References to Lish Digital in websites, sales materials, payment pages, invoices, emails, proposals or other communications should therefore be understood as references to SAS Online Marketing Ltd trading as Lish Digital unless expressly stated otherwise.

19. Data Protection and Privacy

We process personal information in accordance with our Privacy Policy and applicable data-protection legislation.

Where third-party platforms are used in providing our services, personal information may also be processed in accordance with the privacy policies and terms of those providers.

Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.

20. Events Outside Our Reasonable Control

We will not be responsible for delay or failure to perform an obligation where that delay or failure results from circumstances outside our reasonable control.

These may include failures of third-party technology providers, internet or hosting outages, changes to search engines or AI platforms, government restrictions, industrial disputes, natural disasters or other events that could not reasonably have been prevented.

21. Changes to Services and Terms

We may update these Terms from time to time to reflect changes to our services, business practices or applicable law.

The version applicable to a purchase will normally be the version in force when the relevant agreement is entered into, unless a subsequent change is required by law or agreed between the parties.

Changes to these website Terms will be published on this page with an updated revision date.

22. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary or, where appropriate, removed.

The remaining provisions will continue in effect.

23. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

24. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to an agreement between you and SAS Online Marketing Ltd has no right to enforce its terms.

25. Governing Law and Jurisdiction

These Terms and any contractual or non-contractual dispute arising from them or the services provided by SAS Online Marketing Ltd are governed by the laws of England and Wales.

Where you are purchasing in the course of a business, the courts of England and Wales will have exclusive jurisdiction in relation to any dispute.

Where you are a consumer, nothing in this section removes any jurisdictional rights that you have under applicable consumer law.

26. Contact

If you have questions about these Terms or a service purchased from Lish Digital, please contact:

SAS Online Marketing Ltd trading as Lish Digital

Email: support@lishdigital.co

Lish Digital is a trading name of SAS Online Marketing Ltd. All services offered and contracts entered into under the Lish Digital name are provided by and entered into with SAS Online Marketing Ltd.

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